(1) All requests for warranty work must be submitted to us by email at the email address found on our contact page . Information must include invoice number, name on invoice, phone number and a brief description of the problem you are having.
(2) Print out the packing form found on our shipping page fill it out just as you did when the unit was originally sent to us. Place the packing form with a copy of your invoice in the your shipping carton. No warranties will be honored without a copy of the original invoice.
(3) After our reply place the above information in your carton. Write the letters (RW in large letters) on the four sides of the carton and mail to the shipping address found on our shipping page. (RW) is to ensure that your package gets prompt service and is not put in with the regular rebuilds which will delay a prompt return. After we have recieved the unit and inspected it we will then get in contact with you as to what we have found.
Warranty Return Procedures